Billing ​& ​Insurance ​Questions

Insurance coverage, co-pays and hospital charges can seem confusing, but you don’t have to sort it out on your own. Palm Beach Gardens has dedicated staff members who can address any questions or concerns you may regarding coverage and any outstanding charges.

Contact the Business Office at (561) 694-7125.

Financial counselors

You can find financial counselors in the Admitting office who can help you make financial arrangements and discuss any questions about your account.

Contact Admitting at (561) 694-7115.

Financial responsibility

Please ensure any deductibles, co-payments or other charges not covered by your insurance are paid in full before leaving the hospital. Accepted forms of payment include personal check, electronic fund transfer (EFT), cash or credit card. You can make your payment with a financial counselor in the Patient Access Department.

Financial assistance

If you lack sufficient insurance coverage for your treatment, we offer alternate funding and payment plans at Palm Beach Gardens. Hospital staff will work with you to identify which options may be available to you, depending on government and hospital rules and regulations.

Some of these programs include:

  • Medical Eligibility Program (MEP) is a hospital service provided at no cost. You may qualify for government programs that pay for all or part of your hospital and medical expenses. If you are under 21 or over 65 years old, have children in the household, are pregnant, potentially disabled, or have been a victim of crime, you may qualify. Our hospital Patient Advocates will assist you with the application process.
  • Government programs are available, including Medicaid/Medi-Cal, Social Security Disability, Supplemental Security Income, County Indigent, Victims of a Violent Crime Fund Supplemental, or Temporary Assistance for Needy Families.
  • Charity Care Financial Assistance is available if you don’t have the means to pay for hospital expenses and don’t qualify for any government programs. You may qualify for hospital financial assistance if your household income is below 200 percent of the federal poverty limit. To be considered, you will be required to provide information on your household finances through a confidential application. Documentation will be requested to verify your circumstances in order to determine eligibility. Please contact the Financial Assistance Center at (888) 233-7868, from 6 a.m. to 6 p.m. (PST), Monday through Friday, for additional information.
  • Uninsured Discount Program can help you if you lack insurance. Palm Beach Gardens’ Patient Advocates will help you understand the rules of eligibility. Contact the Patient Advocate office at (561) 622-1411, ext. 7706.

Bill pay options

You can submit payment for outstanding charges in a number of ways, including in person, by mail, or online through Online Bill Pay.

Questions about your bill

If you have questions about your insurance coverage or remaining expenses after your treatment, please call the Business Office at (561) 694-7125 or contact us online. We will mail you a statement for any balance due once your insurance company has processed your claim. Payment is due upon receipt and may be rendered by personal check, credit card or cash.