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Palm Beach Health Network Announces Safe, Virtual Visits to its Emergency Departments Via Tele-ER Option

Feb 7, 2021

The Palm Beach Health Network will now be offering patients a new option for care with Tele-ER.  This option allows anyone to talk to a board-certified Emergency Room physician 24 hours a day, seven days a week.  All you need is a smartphone, tablet or computer.  Patients who may be uncertain whether to seek treatment or go to the hospital, no longer have to make the decision alone thanks to Tele-ER.

“As the healthcare provider of choice, the Palm Beach Health Network is continually evolving to better serve our community.  We are excited to announce the launch of Tele-ER at two of our hospital locations, Coconut Creek and Lake Worth.  Patients will be able to make direct contact with an Emergency healthcare provider from the comfort of their own home,” said Maggie Gill, chief executive officer of the Palm Beach Health Network.  “Tele-ER provides a new solution for convenient access to care. If your condition requires a visit to the emergency department, please know we are safe, equipped and ready. 

Patients can easily access Tele-ER by calling one of our two off campus emergency departments by contacting our Lake Worth ER location at (561) 963-9076, or our Coconut Creek ER location at (954) 363-2634, any hour of the day or night. They will connect with a Tenet Tele-ER staff member to register and get started with a secure, private and individualized ER evaluation. All the patient needs is an internet-connected smartphone, tablet or computer, with a functioning camera.

If a patient requires in-person care, diagnostic procedures or lab tests, they will be asked to come into the hospital. Tele-ER is an evaluation tool for patients seeking emergent care and is not a substitute for calling 9-1-1: if a person’s condition worsens quickly or requires immediate attention, they will be directed to hang up and call 9-1-1 or go to the nearest Emergency Department. 

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